Background:
Originally founded in 1939, this company started as a small food-service institution and has since grown to become an independent, versatile bakery known for its delicious and high-quality baked goods. In 2018, it was acquired by a private equity firm, enabling the standalone business to focus on accelerating growth while increasing the need for help desk and IT support from a third-party.
Assessment:
After the company carve-out in 2018, RKON was brought in to lead all infrastructure and data center work streams to ensure a smooth transition. In addition, the food-service company sought to improve its help-desk services and better manage and support its IT assets.