MANAGED BY RKON

Security and Operations that simply work. Run by us.

Managed Services for mid-market and PE-backed companies.

Security operations, network operations, end-user support, compliance monitoring, and AI operations are complex to run and hard to staff. We take that complexity off your plate. Our practitioners build, operate, and continuously improve the capability for you, so it works and your team gets its focus back.

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HOW THE ENGAGEMENT WORKS

01

SCOPE

A 30-minute call to confirm which capabilities you need, at what level, and by when. You leave with a fixed monthly envelope and a plan.

02

DESIGN

We assess your business: infrastructure, security posture, tooling, documentation, and operational maturity, to set the right service level for your volume, coverage, and in-house team.

03

STAND UP AND AUTOMATE

We build or take over the capability, and automate the routine work from day one. Runbooks captured, escalation paths defined, service levels agreed, and the shared operating cadence established.

04

RUN AND IMPROVE

Our team runs the capability every day, reports clearly, and keeps expanding what is automated so your service gets faster and more consistent over time. Continuous improvement flagged and prioritized. Access to the RKON advisory and engineering practices when the environment needs more than steady-state operations.

Three scenarios

One Outcome

You do it yourselves

It costs too much, it doesn't scale, and your best people are stuck keeping the lights on.

Someone else does it

It isn't working, but switching feels more expensive than staying.

Nobody does it

You know you need it, and you can't justify building it from scratch.

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Capability delivered by the same practitioners who design it.

This is not software you log into and operate. It is a team of practitioners running the capability for you, every day. Alerts get handled. Tickets get closed. Reports show up on time, with clear evidence each month that the capability is doing its job. When something needs attention, our team is already on it.

An MSP runs tools. We deliver capability, and when you need more than day-to-day operations, our advisory and engineering teams are already in the room.

What you can get
as a service

The capabilities most companies need. Sized to your business.

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Security Operations Center (SOC)

24x7 detection and response, run by practitioners, tuned to your environment.

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Network Operations Center (NOC)

Continuous monitoring and response across cloud, on-premise, and everything in between.

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End User Engineering and Service Desk

Support your people can count on, sized to how your business works.

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vCISO

Senior security leadership on demand, through The Security Leadership Program.

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Continuous Monitoring for FedRAMP and compliance

Evidence, monitoring, and readiness that hold up under audit.

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AI Managed Ops

Around-the-clock monitoring and response for your Claude and Microsoft 365 Copilot environments.

Investment and outcomes

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Private Equity

Transactions supported

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Years serving

Mid-market technology, security, and cloud

Priced to

Environment and Volume

12-month minimum · Practitioner-led operations

Customer Stories

Portfolio-Wide Operations

A PE sponsor with four operating companies at different stages of maturity, each with different inherited environments. One Managed Services relationship provided consistent operations across all four, with sponsor-level reporting on service levels, cost trajectory, and posture.

Managed Services Replacement

A mid-market financial services company whose incumbent MSP had let service quality drift. Structured transition into RKON Managed Services within 60 days, without disruption.

Post-Modernization Steady State

A healthcare company that had completed a cloud modernization with a large systems integrator. The SI departed on schedule. RKON Managed Services took over operations of the new environment without a rebuild.

Frequently Asked Questions

We run it. It works. You get your team back.

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