With more than 6 entities serving customers nationwide, this company struggled under disparate financial and customer management systems. Also, business units faced redundant IT, accounting, and financial leadership. With these inconsistent and segmented systems, there were high operational costs and minimal visibilities into financial decision-making.
RKON developed an early post-close integration initiative to create Platform IT that would serve as the foundation for the organization. This allowed the organization to move quickly in consolidating its companies into an efficient, single- functioning operation with one set of financials.
After being acquired in 2013, this retailer reached out to RKON because they failed to invest in IT infrastructure, resulting in significant integrity issues, unavailable data, email outages, and more.
RKON conducted a detailed assessment of IT to find out what was missed and what solutions could be applied early on. Our due diligence and subsequent support services helped the company make appropriate decisions regarding IT infrastructure.
After being acquired in 2016, this company made the strategic decision to carve-out the Environmental Health and Safety department.
RKON worked with the carve-out company to create an IT migration plan that supported its overall policies and corresponded with the 12-month long TSA in place. RKON helped execute the project by running the IT program management office (PMO) for the migration.
The platform company was running on a custom, outdated e-commerce and financial system, which failed to promote a positive customer experience. The legacy system stunted market growth, with high operational costs, poor visibility, and excessive security risks.
RKON immediately recognized the need for a new, cost-effective and automated system to improve customer experience and gain market advantages. Our experts implemented a newly developed add-on strategy that institutionalized key processes and increased customer loyalty on underperforming add-ons with solid market reputations.
After the company carve-out in 2018, RKON was brought in to lead all infrastructure and data center work streams to ensure a smooth transition. The company employed an outsourced Help Desk provider, who fell short of effectively managing and supporting assets.
For new hires, RKON employed an efficient, standardized process to set up and align new computers to our client's standards and security policies before shipping them to end users. We also implemented our Help Desk tool (Kaseya), which allowed us to remotely manage the endpoints and conduct proper asset management throughout its life-cycle.