Background:
A consumer services company, established in 2016, quickly became a national leader in home maintenance and repair services specializing in heating, ventilation and air conditioning, plumbing, and electrical services. The organization realized that to make a greater growth impact with their investments and services, they needed to rapidly expand their footprint.
Assessment:
The company had six different entities serving its customers nationwide, causing the organization as a whole to struggle under disparate financial and customer management systems. Business units also faced redundant systems and processes in IT and accounting. The company wanted to reduce its operational costs and improve visibility into financial decision-making, yet found it hard to do so with inconsistent and segmented systems.
