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The IT Maturity Model

RKON uses a proprietary maturity model as a strategic foundation for every recommendation we make and every solution we deliver. We examine how your IT infrastructure is aligned with how your business and organization function; this is done to ensure that the solution we recommend is within your technical capabilities and in sync with your operational requirements.

It doesn’t make sense to recommend or implement a solution that’s too complex or beyond the scope of what your organization needs—now or in the near future.

How mature is your IT development?

We evaluate your current resource capacity and capability by identifying your stage of IT development, based on the following model:

IT Maturity Model.

Stages of IT Development





Strategy Focused

Cost decisions are informed by strategy.

No longer an issue

Focus on time
to market.

Proactive vision to create competitive advantage.


Manage unit cost and understand demand.

Negotiate and manage to service-level agreements.

Focus on acquisition, integration.

Awareness of role in business strategy.


Budget allocation; overall spending may increase.

Focus on availability and response.

Driven by emergencies and politics.

Use technology to reduce cost.


Minimal budget allocation.

Focus on system maintenance.

Constrained by resources and internal priorities.

Minimal innovation; outsourcing avoidance.

The stages of IT development.

All IT departments fall within the four stages of maturity shown on the above chart. Each stage corresponds to the level of strategic advantage a department and its resources can deliver to the organization.

Defensive: The IT department is being allocated minimal budget and limited resources to accomplish its functions—causing it to focus on system and service maintenance, which reduces the quality of the services and systems that can be delivered. There are minimal, if any, opportunities for innovation.

Reactive: The IT department has sufficient budget allocation to meet minimal requirements but not necessarily service-level agreements. The level of service is pretty much limited to responding to issues rather trying to prevent them. This mentality often leads to a higher overall cost to the company.

Responsive: The IT department has a larger budget to work with—allowing it to proactively plan spending based on company goals, meet service level agreements and minimize reactionary spending. The department is aware of the goals of the company and of the various business units and aligns its IT strategy accordingly. Being proactive and better equipped, an IT department in the Responsive stage typically has achieved operation efficiency, has the ability to adapt to the company’s needs, and offers better quality services overall.

Strategy-focused: The IT department at this stage is operating at the highest levels of competency and contribution. IT spending is based on the company’s strategic initiatives, and the IT team members are viewed as thought leaders within the organization. Not only that, but IT actually helps drive the company’s competitive advantage and is integral to its strategic vision. The quality of the IT services delivered and the department’s agility to deploy new services are excellent.

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IT Maturity Model Resources
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