The Challenge

This company faced significant hurdles during its carve-out process, starting with the condition of its end-user devices. Over 200 laptops required re- imaging, but many were outdated and needed replacing before the company’s next sale. Replacing these devices presented a financial and logistical challenge, as the company had not budgeted for new equipment. To address this, RKON developed a solution that balanced replacing the oldest devices while extending the life of others through re-imaging.

The company’s global operations added another layer of complexity. With sites spanning the U.S., Saudi Arabia, Dubai, and Chile, many infrastructure upgrades had to be executed remotely. RKON’s compliance readiness experts possessed in-depth knowledge of the unique regulatory challenges and requirements in regions like Saudi Arabia and Chile.

Additionally, the clients rotating workforce on oil rigs and barges posed difficulties in ensuring all devices were available for re- imaging, especially when some workers were disconnected from the internet for weeks at a time.

Beyond device and network challenges, the client also faced the unexpected need to replace its entire IT infrastructure. During the due diligence phase—conducted by a third party—it was discovered that all networks, servers, and related infrastructure were out of support. This led to additional, unplanned costs and required RKON to act quickly to address these critical gaps.

Finally, the client faced a tight 90- day timeline to meet Transition Service Agreement (TSA) deadlines with additional and unexpected scope changes. RKON had to deliver flexible solutions and execute swiftly to avoid financial penalties for TSA non-compliance.