Project Afterburn: Auto Parts Distributor Expands Into New Markets with Automated Systems

Customer Story

Project Afterburn: Auto Parts Distributor Expands Into New Markets with Automated Systems

A B2B aftermarket automotive parts distributor required IT scalability for growth. Based in the mid-Atlantic region, it specialized in servicing independent auto body shops and insurance carriers. After its buyout in 2018, the company sought market expansion and realized it needed an optimized IT platform. The organization has 600 employees with 25 locations in 14 states. RKON identified that a due diligence framework and automated systems would improve the customer experience and help the company gain market share.

Client:

B2B aftermarket auto parts distributor

Company Size:

600 employees

25 locations across 14 states

Industry:

Aftermarket Auto Parts

Project Type

Managed Services

100-Day Plan

Security Assessment

The Challenge

The automotive distributor was using an outdated, highly customized e-commerce and financial system, which failed to provide a positive customer experience. The legacy solution limited the company’s ability to grow, and was incurring significant operational costs, poor visibility, and excessive security risks.

Our Solution

Cost-effective &
Automated System

Due Diligence

RKON performed pre-LOI and ongoing due diligence services, which are fee-sensitive based on the size of the target.

Modernized Systems

RKON's execution plan integrated e-commerce, customer management, inventory control, and financials into a scalable, unified platform with a focus on delivering a market-leading client experience.

Outsourced IT

RKON provided managed IT services during the transition to accelerate plan execution, provide a buffer to internal politics, and stabilize IT operations during the transformation.

Consolidations

RKON consolidated new add-ons and systems as part of the 100-day plan for cost efficiencies and seamless IT orchestration. Client and employee satisfaction both improved from day one, virtually eliminating the risks of a buyout.

RKON delivered an expansion strategy that institutionalized key processes and increased customer loyalty around previously underperforming add-ons that had solid market reputations. Additionally, the standardization of systems created cost opportunities and optimized security controls to reduce risks in the company. The IT risks associated with buy and build strategies were mitigated, putting the organization in a position to rapidly expand with RKON's transformational IT platform at the center of its growth.

The Outcome

INSTITUTIONALIZED CORE PROCESSES

INCREASED CUSTOMER LOYALTY

REDUCED SECURITY RISKS

OPTIMIZED FOR PAID EXPANSION

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