Customer Story

IAM Program Rescue and Transformation

A national health insurer supporting commercial and government contracts with a provision of care division comprised of hospitals and clinics with over 120,000 patients and 270,000 emergency room visits a year.

 

Customer Story - IAM Program Rescue

Client:

National health insurer

Company Size:

120,000+ patients

Industry:

Healthcare

Project Type

Identity Access Management

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The Challenge

An Identity and Access Management (IAM) organization that failed to meet obligations, lacked automation, scored low on operational satisfaction, and lacked basic IAM functionality.

Our Solution

IAM TRANSFORMATION

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IAM Assessment

RKON provided a quick, low-cost IAM Assessment that addressed the concerns of the overall program, enabling a multi-horizon achievable approach that reinvented the delivery of IAM services across the organization.

 

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IAM Restructure

Like many customers the problem wasn’t technology, but substandard delivery and redundant, poorly designed technology. First, RKON helped restructure the existing IAM organization to be more efficient and service focused. 

Governance Controls & Automated Services

Within the newly aligned organization RKON consolidated technologies, introduced stronger, less intrusive governance controls, automated services, and added new capabilities.

The improved organizational design and processes streamlined access requests and reviews, while AI integration enabled role modeling for RBAC, passwordless authentication, and improved vendor privilege management.

 

 

The IAM program was able to define its delivery objectives and measure with a management level balanced scorecard. New capabilities for privileged access management, secrets management, and vendor privilege management were expanded.The use and creation of roles increased, while entitlement-based provisioning decreased, leading to streamlined access requests and reviews with reduced processing times.The overall refined solution provided a solid foundation for more advanced capabilities including passwordless authentication, advanced identity proofing, and fine grained access controls to support zero trust initiatives.

The Outcome

50 %

INCREASE IN DELIVERY EFFICIENCY

DECREASE IN SECURITY & OPERATIONAL INCIDENTS

DECREASE IN ENTITLEMENT-BASED PROVISIONING

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