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RKON Network Security Engineer II

RKON Network Security Engineer II
The RKON Network Security Engineer is responsible for the support and maintenance of a Multi-Tenant environment, both cloud based and on-premises, requiring cooperative support of 24x7x365 NOC/SOC operation.  As one of the highest Level Support Engineers, you will be required to have experience and extensive knowledge of varying Network technologies, including, but not limited to Check Point Next Generation Firewalls, F5, Cisco, and Juniper.  A clear understanding of Firewall Security as it pertains to the Security Management Architecture and Open Platform for Security Framework is also required. 
Your primary responsibilities will be to provide ongoing support to our managed customers, performing troubleshooting and resolution of services impacting issues, as well as, applying requested changes and modifications to the existing environment.
Job Responsibilities:
·         Lead and support metrics for all Checkpoint Solutions on R77 and R80 platform
·         Troubleshoot issues with the services that we manage.
·         Support and upgrade Smartcenters and Provider-1
·         Support and upgrade appliances, open servers, and infrastructure
·         Support Check Point VSX firewall virtualization
·         Support Site-to-Site VPN’s & Client to Site VPN’s
·         Support Check Point Software Blade Technologies
·         Support and implement Firewall security policies
·         Design and perform seamless upgrades of existing Management & Firewall infrastructure remotely and onsite
·         Operate in a team environment as well as self-directed
·         Collaborates with other team members as necessary to ensure customer service levels agreements (SLA’s) are met
·         Execute defined Enterprise System strategies to support corporate initiatives
·         Participate in 24x7x365 technical support rotation
·         Some travel required
·         Maintain an expert understanding and knowledge of GAIA and Secure Platform operating systems
·         Mentoring other support engineers on your team
Job Knowledge/Skills:
·         Expert level understanding of Check Point GAIA and Secure Platform preferred
·         Expert level of Check Point troubleshooting and debugging procedures
·         High level knowledge of Check Point Security blades including IPS, App Control and URL Filtering, Anti Bot, DLP, Sandblast threat prevention and Endpoint Security
·         High level understanding of Network Security architecture
·         High level understanding of TCP/IP and networking
·         Solid understanding of virtual router redundancy protocol (vrrp), Cluster XL technology  and IP clustering for high availability and Cluster Control Protocol (CCP)
·         Site-to-Site VPN & Client to Site VPN troubleshooting
·         Other Firewall knowledge a plus (Cisco/Juniper/Fortinet/Palo Alto)
·         Working experience performing Security Assessments a plus
·         Multiple security certifications a plus
·         Check Point CCSA and CCSE certifications preferred
Education and Experience:
·         B.S. in IT, MIS, CS, EE, Computer Engineering or equivalent related experience
·         5 years’ experience with TCP/IP protocol, switching and routing
·         5 years’ experience in a Firewall engineering and support position
·         3 years’ experience with Checkpoint Firewalls including Smartcenter and Provider-1 environments
·         Experience with multiple Checkpoint software versions including R77 and R80
·         Experience with Check Point VSX and other firewall virtualization and multi-context architecture
·         Experience with Check Point clustering, security blades and High Performance and Service Level Agreements preferred
General Responsibilities
·         Provide RKON external and internal clients a World Class Experience
·         Proactively manage network telemetry notifications and success manage trouble resolution
·         Take incoming support requests and open internal or external tickets
·         Provide excellent written and documentation skills
·         Actively work Security support escalations, incidents/problems
·         Escalate trouble incidents/problems as appropriate
·         Assist with proactive performance reports for customers (both internal and external)
·         Evaluate effectiveness of current processes and propose alternatives when necessary
·         Identify, document and establish processes and responsibilities necessary to execute on these responsibilities including associated systems that support such activities
·         Create and maintain customer and network documentation
·         Assume off hour responsibility in weekly blocks upon training/boarding
·         Provide leadership skills that showcase your experience and talents
·         Must be punctual and respectful of support availability requirements
·         Provide thought leadership toward an organizational common goal
·         Exercise a voice to share perspective, opinion, experience and thoughts
·         Drive business through relationship management and communication
·         Assist on projects and tasks tied to client facing professional services engagements