Microsoft and Citrix

Assessments and Studies

Active Directory Assessments review your current Active Directory environment to ensure the goals of the business are being optimally served.  This is especially useful when the corporation experiences  merger and acquisition activity or explosive growth. 

Active Directory Design allows us to work with you to deliver a custom Active Directory Design to meet your business needs.

Data Center Consolidation assessment evaluates your existing data center(s), applications, bandwidth, server utilization and business requirements.  This analysis forms the basis for a new data center design which provides the optimal mix of virtualization, availability, optimization, storage, security and management.

Virtualization Assessment reviews your existing applications and server infrastructure with recommendations to decrease your physical server usage by as much as 50-70%.

Application Delivery Assessment addresses both internal and external application deployment techniques by combining SSL VPN technology, application streaming, WAN optimization and thin client technologies to effectively and efficiently deliver applications to the people that need them.

Directory Services MigrationAssessment helps create a roadmap for converting from Novell Network Directory Services to Microsoft Active Directory.

Mail Migration Assessment eases the problems associated with migrating from your Novell GroupWise or Lotus Notes email systems to Microsoft Exchange Server.  RKON helps with the migration methodology and setup of your new Exchange environment.

End user Experience Assessments help uncover root cause issues associated with applications and performance problems experienced by your end-user customer base.

Citrix Presentation Server Assessment allows us to analyze your current environment and make recommendations for increasing the performance, scalability and reliability of your farm.

Implementation, Design and Upgrade Services

Exchange Upgrades allow us to upgrade your environment to the newest version of Exchange and/or build a high availability Exchange cluster.

Exchange Implementations: If you are considering an Exchange implementation for the first time, you can leverage RKON’s years of experience for a smooth implementation.

Lotus Notes to Exchange Migrations leverage our knowledge to help you perform a mail migration with minimal user impact.

System Center Operations Manager enables you to gain visibility into your network with Microsoft's management platform.

Windows Server Upgrades: Leverage RKON’s extensive experience to help you with your Windows 2003 server upgrades.

Active Directory Upgrades and Consolidations is a major RKON capability and service offering.  Leverage our experience, knowledge and methodology on your next project.

SharePoint Implementations: RKON’s consultants are SharePoint experts than can assist with the assessment, design, implementation, customization and integration of your collaborative environment.

Citrix Presentation Server, Access Gateway and EdgeSight: RKON Technologies has been a Citrix partner for more than 9 years and can bring that level of experience and knowledge to your implementations.

 

Virtualization Services

Among the leading business challenges confronting CIOs and IT managers today are: cost-effective utilization of IT infrastructure; responsiveness in supporting new business initiatives; and flexibility in adapting to organizational changes. Driving an additional sense of urgency is the continued climate for IT budget constraints and more stringent regulatory requirements.  Virtualization is a fundamental technological innovation that allows skilled IT managers to deploy creative solutions to such business challenges.

RKON employs a 3 phase methodology to understand your specific business needs and design a custom virtual environment to satisfy those requirements.

 

 

Managed Services

 

RKON has the ability to manage several different types of Citrix environments.  Whether you are looking for remote eyes on your physical site installation or you are looking for a cloud computing solution at an RKON data center, our solutions advisors and support consultants can meet the demands of your users.  Our Network Operations Center (NOC) and Service Level reporting will be there to provide you the peace of mind that you are getting the performance and responsiveness that is right sized for your business.  State of the art monitoring and alerting solutions will guarantee that your systems get the attention that they deserve.  

 

With our years of experience in deploying virtualization solutions and our relationship with Citrix, you have the power of two working for you.

 

Our service committment features: 

Incident and Problem Management *

• Receive, accept and manage through resolution
• Analyze technical questions and provide solution
• Provide assistance in troubleshooting issues and use of product that cannot be performed by the client. 
• Escalation to Citrix backline support

Monitoring and Alerting *

• Proactively alert on server performance characteristics
• Proactively alert on OS and Citrix services
• Accept and own alerts through agreement or resolution 

Release and Change Management *

• Maintain service pack and patch levels according to RKON recommendations
• Maintain servers at appropriate OS versions
• Maintain servers at appropriate Citrix versions
• Manage system hardware through incidents through resolution
• System restoration assistance post failure
• Integrated Change Control procedures based on client needs

Reporting *

• Customizable Reporting Portal – Role-based access to over 1,200 reports and display sub-level detail with a single click
• Intrusion and Rules-Based Reporting (if logs are available) – Presents essential information to provide visibility into intrusions and rule violations
• Protocol and Web Usage Reports (if logs are available) – Provides protocol and web usage patterns by user, department and device.
• SPAM, Spyware and Anti-Virus Reporting (if logs are available) – Generates reports that identify spam, spyware and viruses across the enterprise
• Vulnerability Reporting (if logs are available) – Integrates and reposts on data derived from industry-leading vulnerability scanners
• Host Reporting – Details host-based activity as well as identifies false login attempts and unauthorized access to sensitive information
• Automated Report Generation and Distribution – Ability to email reports automatically to multiple recipients in HTML, MHTML, PDF, Word, Excel and text formats

Base Service Levels*

• 24x7x365 Managed Services -  RKON Technologies takes pride in its commitment to deliver the highest quality and reliability of 24x7x365 Managed Services.  RKON Technologies confidence in its commitment is enabled by technology, physically hardened Network Operations Center, mature Incident Handling process and experienced human eyes.  These elements combine to monitor and respond 24x7x365 to malicious activity, degraded performance, and application availability.    
• 99.9% Uptime Guarantee - The RKON NOC will maintain communications availability to the Internet 99.9% of the time during a calendar month.
• 15 Minute incident notification - RKON Technologies guarantees to monitor security devices under contract for malicious activity and to provide automatic notification to customer of security incidents within fifteen (15) minutes of identification.
• Help Desk Response - Standard help desk requests submitted via telephone will be subject to initial response within one (1) hour.

 

*Services listed here subject to change based on customer needs.