Managed Services

RKON’s Support and Managed Services practice, started in 2001, builds upon extensive experience in the systems integration and security solutions market.  By providing continuing consulting and integration services to our clients, RKON delivers superior intellectual capital in deploying leading edge technologies. By leveraging our field integration experience, we help our clients reduce support costs by determining highly available, low-maintenance designs and best practice implementation techniques.  

DEFKON Managed Services Portal

RKON’s NOC provides 24x7 management and monitoring through the DEFKON Managed Services Portal.  The DEFKON difference is that you can see all of your systems under management under a single pane of glass.  DEFKON delivers rapid root-cause analysis enabling you, the customer, to respond more effectively with higher levels of control and service management with its ability to demonstrate the direct impact an event has across diverse network, server and application elements within the hosted infrastructure.

RKON’s Managed Services Portal features comprehensive performance and analytic reporting, client service tools including trouble-ticketing, provisioning and ordering, plus interactive collaboration capabilities RKON managed services enables you to focus on your business with the peace of mind that someone is watching your IT systems.