RKON Support

RKON Support

We offer flexible support options designed specifically for you and your requirements. We begin with an assessment of your current configuration, staffing, and IT environment. Next, RKON specialists will design and recommend the support program best suited to your requirements and budget. We save you the time and cost associated with developing a comprehensive and compliant support strategy and plan on your own.

CONTACT SUPPORT

You can contact RKON Support at support@rkon.com or 855-YES-RKON.

CERTIFIED SUPPORT OFFERINGS

RKON’s certified Support Services allow your company to quickly reach a qualified engineer to address your support questions. With unlimited support calls, we encourage our customers to leverage us proactively before making changes in order to eliminate potential problems and reduce downtime. Support includes expert advice, knowledgeable support desk, quarterly system assessments, hardware maintenance, flexibility, among other services. We offer support for the following technologies:

  • Citrix
  • Check Point
  • F5
  • Juniper
  • Riverbed
  • VMware

RKON SUPPORT PORTAL

RKON provides 24x7x365 management and monitoring through our Managed Services Portal. We deliver rapid root-cause analysis enabling you to respond more effectively with higher levels of control and service management with its ability to show the direct impact an event has across diverse network, server, and application elements within the hosted infrastructure. RKON’s Managed Services Portal features a wide array of performance reports, client service tools including trouble-ticketing and ordering, plus interactive collaboration capabilities, making it easier for you to focus on your business while we worry about your network.

 

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328 S. Jefferson St. Suite 450 Chicago, IL 60661