Home   »   About Us   »   Partners   »   Riverbed   »   Riverbed Support Services

Riverbed Support Services

Riverbed Authorized Support Partner

RKON offers dedicated support services for Riverbed’s industry-leading WAN optimization and IT performance solutions for networks, applications, and storage.

RKON is one of only four technology integrators in North America to be part of the Riverbed Authorized Support Partner (RASP) program due to our commitment to the delivery high-value support services to Riverbed customers. With the RASP designation, you can be assured that RKON is qualified to manage and support all of your Riverbed needs.

Overview

  • Expert Advice—Our engineers will advise on deployment options, optimal configuration settings, and ongoing optimization tuning.
  • Knowledgeable Support Desk—Our experienced support desk is ready to help answer any questions you may have.
  • Quarterly System Assessments—Our certified engineers gather historical data from your Riverbed deployments on a quarterly basis and generate a detailed report with recommendations on how to improve the performance of your Riverbed network.
  • Call Us—Have a question? With unlimited support calls, you can call us with any questions, ideas, or concerns.
  • Flexibility—RKON understands that each customer has unique requirements and needs and we meet those needs with flexible reporting, SLAs, and coverage.
  • Hardware Maintenance—Any maintenance is included and provided by Riverbed based on the level of Riverbed maintenance contract you purchased.
  • Riverbed knowledge base Access—Unlimited access the online Riverbed support and knowledge base online to explore and learn at your convenience.
  • Language Barrier Concerns—RKON is experienced with handling myriad issues associated with language barriers.

RKON Riverbed Support Levels

Gold

  • Unlimited phone calls to support desk
  • Monthly reports
  • Custom Monitoring
  • Quarterly Assessments
  • System Maintenance
  • Change Control
  • 24*7*365 management
  • Next business day replacement of failed Riverbed product

Platinum

  • Unlimited phone calls to support desk
  • Monthly reports
  • Custom Monitoring
  • Quarterly Assessments
  • System Maintenance
  • Change Control
  • 24*7*365 management
  • 4-hour on-site replacement of failed Riverbed product