Citrix Support Services
RKON offers dedicated support services for Citrix’s industry-leading end-to-end virtualization, networking and software-as-a-service (SaaS) technologies.
We are a gold-certified Citrix Support Center that understands business demands and delivers Citrix support solutions quickly and efficiently. With a highly trained staff of senior engineers, RKON is capable of supporting your operations either 8×5 or 24×7, as your needs require. Unlike other support solutions, RKON does not place limits on support, you get consistent and unlimited service at one low price.
- Expert Advice—Our engineers will advise on deployment options, optimal configuration settings, and ongoing optimization tuning.
- Knowledgeable Support Desk—Our experienced support desk is ready to help answer any questions you may have.
- Quarterly System Assessments—Our certified engineers gather historical data from your Citrix deployments on a quarterly basis and generate a detailed report with recommendations on how to improve the performance of your Citrix network.
- Call Us—Have a question? With unlimited support calls, you can call us with any questions, ideas, or concerns.
- Flexibility—RKON understands that each customer has unique requirements and needs and we meet those needs with flexible reporting, SLAs, and coverage.
- Hardware Maintenance—Any maintenance is included and provided by Citrix, based on the level of Citrix maintenance contract you purchased.
- Citrix knowledge base Access—Unlimited access the online Citrix support and knowledge base online to explore and learn at your convenience.
- Language Barrier Concerns—RKON is experienced with handling myriad issues associated with language barriers.
Learn more about Citrix Managed Services.