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Values and Vision

Managed ServicesValues

Our core values of thought leadership, integrity, customer satisfaction, career development, and growth have driven the work we do and the relationships we have developed with our colleagues and customers since our founding in 1998. We take pride in our belief that each employee contributes directly to RKON’s growth and success and is an integral part of the RKON team.

Thought Leadership. Our adoption of leading edge technologies, application of best practices that become industry standards, and participation in vendor beta programs and vendor advisory boards contributes to our position as thought leaders in the industry.

Integrity. We only take on projects where we know we can do the work and do it very well. We are committed to being the best at what we do so that the result is total customer satisfaction. We will walk away if it is not a good fit.

Customer Satisfaction. We aim to bring value to our customers at every step of a project. We only take on projects where we are confident in our ability to achieve optimal results for our customers. Customer satisfaction is at the root of everything we do.

Career Development. Our company is comprised of A-players, people who are inherently compelled to improve themselves, our company, and our work for our clients. Our commitment to growth and our ongoing investment in testing, training, and career development enables us to attract and retain only “A” players.

Growth. Our commitment to strategic growth, expanding opportunity, and career development allows us to keep our “A” players. Like our employee growth plan, our client model is built on continually investing in our relationship to build greater depth, value, and return for our clients.

Vision

We treat our Client Relationships as a Partnership. Our most successful clients are our partners. They trust us and we trust them. With this trust, we are willing to take risks financially and be more than just a service provider. As a trusted advisor and partner, we do the following:

  • Proactively uncover client problems and propose solutions. Everyone touching the client proactively identifies customer pain—in or out of the scope of our business relationships—and proposes solutions, whether we can provide these things or not. The key to this high-touch, high-trust relationship is our hiring people who are inherently compelled to improve.
  • Recommend strategy and architecture. Many of our clients rely on us heavily for design and architecture decisions. We have the experience and background to assist clients with achieving operational excellence, outsourcing/in sourcing, and achieving IT agility.
  • Build multi-level relationships. We share multi-level relationships on both sides with our key clients. We understand our clients’ important initiatives, the strategy behind those initiatives, and we strive to add value in all areas.
  • Strengthen our partnership in a crisis. When our clients are in trouble, we are at our best. Doing a good job day-to-day is a given; doing a great job during crisis is the difference between a friend and a business relationship looking to just fulfill a contract. We believe being exceptional during a crisis or emergency defines long-term partnership and trust.

Meet our Management Team.