Managed Services

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RKON Managed Services

RKON’s Managed Services Practice (MSP) started in 2001. It was built upon our extensive experience in the systems integration and security services market. We help our clients reduce support costs by determining highly available, low‐maintenance designs and best practice implementation techniques. Our field deployment and implementation experience provides our consulting and Network Operations Center (NOC) teams continuous feedback and exposure to evolving industry trends, compatibility challenges, and emerging technology for a wide variety of innovative security infrastructures.

CUSTOMER-PREMISE MANAGED DEVICES

RKON offers management of the following devices on customer premise or hosted at RKON’s world class data center:

  • Citrix
  • Check Point
  • F5
  • Juniper
  • Riverbed
  • VMWare

MANAGED PERIMETER

RKON provides superior security and lower total cost of ownership by leveraging our investment in industry leading tools and an award winning security team backed by direct support relationships with all major manufacturers. RKON offers the following services at the customer premise or hosted at RKON’s world class data center.

  • Firewalls
  • Spam
  • Content Filtering
  • IPS/IDS
  • SSL VPN/Gateways
  • Routers (Edge or WAN)
  • Load balancers
  • Managed Perimeter Services

SYSTEM MANAGEMENT

All systems will be monitored and we will provide device monitoring and alerts based on CPU, memory, and disk space utilization as well as temperature, service, and availability. In addition to monitoring, services include full log aggregation and correlation across all managed devices. These features allow RKON to quickly determine network anomalies and take corrective action in addition to providing access and reporting to our customers.

  • Log Aggregation
  • Event correlation
  • Monitoring

MANAGED SERVERS

RKON can provide server and operating system support that includes patch management and hardware repair. RKON and the customer have server access available 24x7x365. The service is available on Windows, Citrix, UNIX, and Linux Operating Systems with RKON certified or customer provided hardware.

  • Server and device hosting
  • O/S support
  • Patch management
  • Hardware support

MANAGED STORAGE

RKON has architected a dedicated SAN with N+1 architecture leveraging IO-failover technology which provides such features as multi path I/O capabilities, SNAP shot capabilities, automatic load balancing and logical volume management, providing a complete end-to-end path failover.

  • Primary storage
  • Secondary site storage
  • Backup and recovery services
  • Log storage for compliance management
  • Off-site tape services

HOSTING SERVERS

The RKON hosting facility is a State-of-the-Art Global Internet Data Center with direct connectivity to all of the leading carriers.    A highly robust, patented data delivery system enables reliable, fast and scalable interconnections. Industry-leading 99.99% target availability is achieved by employing industry-best techniques for security, problem detection and prevention, redundancy and restoration.

  • 24X7 security protection including biometric access controls
  • Redundant, uninterruptible power sources and backup systems
  • State-of-the-art fire suppression and air conditioning systems
  • Full-time monitoring of all network and data center resources, including problem identification and reporting to you for the elements you manage yourself

 

Contact Us About this Solution

Related Resources

Managed Services – Data Sheet
RKON Data Center – Data Sheet
Managed Riverbed Services – Data Sheet
328 S. Jefferson St. Suite 450 Chicago, IL 60661