Overview

Solving production issues and reducing downtime

Citrix computing can add to your organizational efficiency, but still requires specialized staff to maintain the service you expect and repair issues when they arise. When problems become too complex or front line staff needs assistance to solve issues, a trusted support partner can give you the assurance that your business will still keep running. Your critical business applications need to be available 7 days a week, 24 hours a day. Whether its problems with printing, upgrade issues or a system outage, you need a high level of expertise and you need it immediately.

Expertise when you need it

RKON Technologies is a certified Citrix Support Center that understands your business demands and has support solutions to ensure technical issues are resolved. With a highly trained staff of senior engineers, RKON is capable of supporting your operations either 8x5 or 24x7 as your needs require. RKON does not place limits on support, you get consistent and unlimited service at one low price.

Let us bring our decades of experience to your initiative.

Features

Unlimited Support

Citrix support contracts are limited in the number of incidents you can open per year. With RKON, Citrix support calls are unlimited. RKON encourages customers to be proactive in their support needs for better service to the end users.

Premium Sevice

RKON will provide a dedicated engineer who knows your environment expediting the call process. Issues are resolved rapidly and professionally.

Experienced Engineers

IT environments can be complex and require integration with other technology products and solutions. RKON Citrix Support is provided by engineers with multi-vendor certification and experience to ensure faster resolution of issues.

Plans

Platinum   24x7 coverage (24 hours a day, seven days a week)

Gold  12x5 coverage (7:00am-7:00pm CST Monday-Friday)

Both plans include

Unlimited phone support with a four hour response time

Consultation on system configuration changes

Consultation on policy modifications

Access to RKON's knowledgebase, support and implementation team

Access to Citrix backline support and engineering

Access to Citrix technical whitepapers and knowledgebase