Overview

Solve complex issues and reduce your downtime

Checkpoint solutions can dramatically improve your organizational security, but still requires specialized staff to maintain the service you expect and repair issues when they arise. When problems become too complex or front line staff needs assistance to solve issues, a trusted support partner can give you the assurance that your business will still keep running. Your critical business applications need to be available 7 days a week, 24 hours a day. A service outage can result in loss of productivity and a security breach can cause even more severe losses. Integrity and availability is of utmost importance.

We're there when you need us

RKON Technologies is a Platinum Check Point partner and certified Check Point Support Center that understands your business demands. With a highly trained staff of senior engineers, RKON is capable of supporting your operations either 8x5 or 24x7 as your needs require. RKON does not place limits on support and is a proactive partner for your technical needs. You get consistent and unlimited service at one low price.

Peace of mind. One phone call away.

Features

Unlimited Support

Check Point support contracts provide for unlimited incidents.  Change control advice and upgrade assistance is included.  RKON encourages customers to be proactive in their support needs for better service to the end users.

Premium Service

RKON will provide a dedicated engineer who knows your environment expediting the call process. Issues are resolved rapidly and professionally.

Experienced Engineers

IT environments can be complex and require integration with other technology products and solutions.  RKON Check Point support is provided by engineers with multi-vendor certification and experience to ensure faster resolution of issues. 

Plans

Platinum   24x7 coverage (24 hours a day, seven days a week)
Gold  12x5 coverage (7:00am-7:00pm CST Monday-Friday)

Both plans include

Unlimited phone support with a four hour response time

Consultation on system configuration changes

Consultation on policy modifications

Access to RKON's knowledgebase, support and implementation team

Access to Check Point backline support and engineering

Access to Check Point technical whitepapers and knowledgebase